Dispatch vs. Delivery:
On the product page for each item, you will see a dispatch estimate e.g. ‘2 to 3 weeks’. Dispatch is when the item(s) are collected by our delivery partner. From dispatch, depending on where you are located, the transit times may vary. Below you will find more information on the delivery process and how long after dispatch you should expect delivery.
Heavy and bulky products (more than 20kg or exceeding size 30”x30”x30”/whatever is more) will be delivered on ground floor if your delivery address is located in a building or apartment. To get delivery on addressed floor in invoice you may have to give extra charges to delivery person according to their policy. Please note that TRUWUD does not take responsibility for this purpose.
If a delivery date has been arranged with you in advance but you are not able to accept the delivery when the delivery team arrives, Courier service may have to charge you a re-delivery fee. Our Customer Experience Team will reach out to you before the delivery is reattempted. Please note that Truwud does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.