Cancelletion:

  • If you have placed an order today and you want to cancel either today or tomorrow before the product is shipped, then we will accept the cancellation with deduction of Payment Gateway processing and service fee of 2.5% on the paid value for the transaction
  • If you have placed an order today and you want to cancel the order either today or tomorrow after the product is shipped, then we will not accept any cancellation.

Easy & Fast Returns:

  • On the off-chance that a defect appears in the product after it is delivered, please reach us on info@truwud.com. We will assess the damage and get back to you with a solution as soon as we can.
  • Made-to-Order furniture, Cushions or any fabric products are not eligible for returns.
  • Products purchased on during sale cannot be cancelled.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • Product kept in contact to direct sunlight and water, resulting in decaying of wood
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
  • There is no warranty on upholstery/ coverings/ cushion covers.